Last Updated: 20 July, 2026
At freshieclubhouse.com.au (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring your personal information is collected, used, and stored securely in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we handle your personal information when you visit our website, register an account, purchase products or services, or interact with us.
1. What Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, delivery address, and billing address.
- Account & Membership Details: Username, password, order history, and preferences associated with your account.
- Payment Information: Payment card details, transaction logs, and billing details. (Note: Payment card transactions are processed securely via third-party providers; we do not store full credit card numbers on our servers).
- Technical & Analytics Data: IP address, browser type, operating system, device details, pages viewed, time spent on site, and referring URL.
- Communication Data: Information you provide when contacting customer support, subscribing to our newsletter, participating in promotions, or submitting reviews.
We may also automatically collect technical data using cookies, web beacons, and similar tracking technologies when you browse our Website.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Create an account or sign up for a club membership.
- Place an order for products or services.
- Subscribe to our email newsletter or promotional updates.
- Contact us via email, contact forms, or customer support channels.
- Interact with us on social media or participate in surveys/competitions.
We may also automatically collect technical data using cookies, web beacons, and similar tracking technologies when you browse our Website.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- Fulfilling Orders: To process, package, ship, and deliver your purchases and send order updates.
- Account Management: To manage your registered account or club membership.
- Customer Support: To respond to your inquiries, returns, or technical support requests.
- Marketing & Communications: To send you newsletters, promotional offers, and updates (only where you have consented or where permitted by law). You can opt out at any time.
- Website Improvement: To analyze usage trends, conduct analytics, and enhance the performance and user experience of freshieclubhouse.com.au
- Legal Compliance & Security: To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations.
4. Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, including:
- Payment Processors: (e.g., Stripe, PayPal, Afterpay) to securely process payments.
- Couriers & Fulfillment Partners: (e.g., Australia Post, Sendle, local couriers) to deliver your orders.
- IT & Analytics Providers: Hosting platforms (e.g., Shopify, WordPress), email marketing software, and analytics services (e.g., Google Analytics).